Important Information about TD Snap Purchases

This article was updated on 9 October 2024.

Tobii Dynavox announced changes to the purchasing model for TD Snap on 22 May 2024.

TD Snap has previously been available as a one-time purchase for $79.99 and TD Snap with PODD Page Sets was previously available for $310.00. These purchasing options are no longer available.  

We Advocated for Change with Tobii Dynavox

We accept that subscription revenue is important to allow Tobii Dynavox to continue the development and support of TD Snap and understand that there is no going back to the one-off purchase model.

We have however strongly advocated for the introduction of annual subscription terms that would reduce the administrative burden for participants, plan managers and registered providers in the NDIS to allow participants to continue to easily order, claim and be reimbursed for TD Snap and other add-ons.

We did not receive a response to our correspondence that was sent to Tobii Dynavox' CEO on 27 May 2024.

We have received communication from Tobii Dynavox' subsidiary in Australia - Link Assistive on 24 July 2024 which confirms there is no intention to provide for annual subscriptions and that this is a global policy.  

The Way Forward for TD Snap at Assistive Tech

At Assistive Tech we're proudly vendor agnostic because we know every participant is different and your Speech and Language Pathologist is the person best positioned to advise you on what works best in your circumstances.

Given the new monthly subscription models and the associated administrative burden, we are unable to process monthly payments. 

For Self Managed Participants

You will need to establish the appropriate payment method on your Apple Account [previously known as Apple ID] (using your own credit or debit card) after you receive your AAC bundle and then subscribe to the add ins you require on a monthly basis.

Each month, you will need to then submit your monthly subscription invoice from Apple to the NDIS through the My NDIS App for reimbursement.

For Plan Managed Participants

You will need to establish the appropriate payment method on your Apple Account [previously known as Apple ID] (using your own credit or debit card) after you receive your AAC bundle and then subscribe to the add ins you require on a monthly basis.

Each month, you will need to then submit your monthly subscription invoice from Apple to your NDIS Plan Manager for reimbursement via their preferred reimbursement pathway. Please note that we're aware that some plan managers will require additional evidence from your Speech and Language Pathologist to be submitted with each claim. Please contact your Plan Manager for specific advice on their process prior to subscribing to ensure your reimbursement is processed successfully.

For NDIS/Agency Managed Participants

Whilst Assistive Tech is a NDIS registered provider, the administrative overhead for processing a monthly app subscription means it is no longer commercially viable to support agency managed participants to procure TD Snap. Please consult your Speech and Language Pathologist (SLP) for an alternative product. 

Give Feedback to Tobii Dynavox on Subscription Length

We understand the need for Tobii Dynavox to continuously reinvest in the TD Snap application and that this needs to be underpinned by subscription revenue.

Importantly, they need to understand the practicality of transacting their subscriptions with the NDIS and we are hopeful that with enough feedback that Tobii Dynavox will introduce an annual subscription or three year subscription for the Australian marketplace that will allow us to resume supporting NDIS/Agency Managed Participants.

You can provide direct feedback to Tobii Dynavox on these issues at https://www.tobiidynavox.com/pages/contact-funding or to their Australian subsidiary Link Assistive at https://www.linkassistive.com/contact-us/