NDIS List of Supports and Assistive Tech
This article was initially published on 26/08/2024 and updated on 07/10/2024
The new List of NDIS Supports has been published at https://ourguidelines.ndis.gov.au/would-we-fund-it/what-does-ndis-fund
The NDIA has established an updates page related to other changes at https://www.ndis.gov.au/news/10305-changes-ndis-legislation
Our policy and compliance team are working hard to update and amend our processes and published guidance to address the changes.
What's Changed
AAC Devices
Orders for AAC Devices placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.
Headphones
Orders for Headphones placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.
Other Mainstream Technologies
Orders for other mainstream technologies placed on or after 03/10/2024 will require you to supply a copy of the relevant section of your plan or replacement support approval letter when requesting us to make a claim for payment from the NDIS.
Eligibility Criteria
Our web team are currently updating detailed NDIS Eligibility Criteria and where applicable Replacement Support examples on the More Information tab on every product on our website. These examples and eligibility criteria changes will be complete by Saturday 05/10/2024.
Existing Orders
If you have an open order that was placed prior to the announced changes and we have not yet received supporting evidence, our team will be in touch as we need to finalise these orders urgently. If you have not yet compiled evidence to support your purchase you will need to move to the new Replacement Supports Approval process with NDIS.
Frequently Asked Questions
What is a Replacement Support?
Participants can ask for an NDIS support to be replaced with certain non-NDIS supports. These are called replacement supports.
How do I get a Replacement Support Approved?
You need to complete a Replacement Support Approval Request Form. This is available on the NDIS Website here.
Do I need to submit reports and assessments to get a Replacement Support Approved?
No, no additional reports or assessments are required. You simply need to complete the request form.
How do I know my Replacement Support is approved?
The NDIS will provide you with a letter that confirms your request is approved. Assistive Tech or your Plan Manager will ask you for a copy of this letter before claiming payment / processing your order for a replacement support.
What if I have other questions?
Please email support@assistivetech.com.au, we'd be happy to help you understand the changes.