This guide has been updated on 18/02/2025 to reflect new information provided to Assistive Tech by the NDIS regarding inclusion of Tablets, Apps and Smart Watches on the Replacement Supports List from 03/10/2024.

The NDIS has confirmed in writing that a Replacement Supports Approval or inclusion of the device in the plan is required for all tablet purchases and that these can no longer be claimed under the Low Cost AT - Support Capacity Building Item Code.

The NDIA regularly publishes updates to their information You can review upcoming changes as a result of this legislation at https://www.ndis.gov.au/news/10305-changes-ndis-legislation

At Assistive Tech as a registered NDIS provider we can assist you with supply of iPads and other low cost assistive technologies for all your participants right across Australia regardless of whether they’re self-managed, plan managed or agency managed.

If you want to purchase an iPad with your NDIS funds your purchase will typically be for use with an AAC app like Proloquo2Go or LAMP.

Telehealth

(Item Number 15_222400911_0124_1_3)

The NDIS has confirmed to Assistive Tech that the legislative changes introduced on the 02/10/2024 include withdrawal of Item Code 15_222400911_0124_1_3 - Low Cost AT - Support Capacity Building. This is no longer available for claiming the supply of iPads / Tablets. All tablets supplied to NDIS participants must either be specified in a participant's plan or accompanied by a Replacement Supports Approval and claimed from an Assistive Technology or Consumables budget under the relevant item code.

Assistive Technology for Augmented Communication Apps 

(A variety of NDIS Item Codes may apply to this purchase.)

If you already have budget available for the AAC purchase

If you would like to use your existing budget in your plan, and you have specific approval for these items in your plan - or you have written approval from your NDIS planner for the purchase of a tablet or other Low-Cost Assistive Technology then you can move forward with your purchase.

Requesting Approval for use of existing funds to purchase a tablet

Where a participant does have budget or funding for the Tablet and AAC apps they require, you can request approval from the NDIS through the Replacement Support process.

The NDIS will need:

Application for Replacement Support Form

Draft Service Agreement with tablet and apps (Optional)

Advice / Recommendation from the Speech Pathologist (Optional)

Under the Participant Service Guarantee rule - your request must be considered and decided by the NDIS within their published timeframes - typically 28 days.

Requesting Funding from NDIS at a Plan Reassessment

If you're preparing for your participant's plan review/reassessment and their speech pathologist has recommended a tablet and AAC apps the NDIS planner will need appropriate documentation and evidence for consideration of inclusion of the tablet and applications in the plan.

The NDIS will need:

A draft Service Agreement with tablet and apps

Advice / Recommendation from the Speech Pathologist or an Assistive Technology Advisor

Frequently Asked Questions

We spend a lot of our time answering questions about NDIS policies, guidance and current processes for Assistive Technology. We've included below a summary of our most regularly asked questions:

1. Can I please get a quote?

At Assistive Tech we don't issue quotes. The easiest way to get the documentary evidence you need for an NDIS purchase is to place an order via our NDIS Ordering tool for the bundle and apps you need you can then download a draft service agreement for you to include for your plan review or change of circumstance application.

2. Person "X" told me you can't buy an iPad with NDIS funds

The NDIS will always fund reasonable and necessary supports within their guidelines. The NDIS have specifically included these items on their Replacement Supports List. We're a specialist in this space and can confirm these items can be purchased as a support as long as you have NDIS Approval.

3. Can I order a device with mobile internet / cellular service?

The NDIS guidelines are specific on this issue. The participant must fund any difference between the lowest cost available model and the cellular model. We can assist with this process - typically a cellular model requires a you to make a  contribution of approximately $200 from your own money (though this varies from model to model). Please get in touch with our customer service team on 1300 088 222 for assistance.

4. I need an invoice for my plan manager. what do I do next?

Place your order online via our NDIS Ordering tool and select plan managed in the workflow - our team will then help you with next steps. At Assistive Tech we always issue invoices directly to Plan Managers.

We're happy to send you a copy on request but please do not forward our invoices on to the plan manager as this often causes delays and rework. 

5. Why do you require a copy of the NDIS Approval for agency managed orders?

As a registered NDIS provider we have a responsibility to ensure the orders we process meet NDIS eligibility requirements. We require evidence to demonstrate you have met the NDIS Approval requirements to ensure we are not processing orders that don't meet NDIS criteria.

6. Why don't you ask for the NDIS Approval for self-managed orders or plan-managed orders?

In these circumstances it is the responsibility of the participant or plan manager to ensure they are only claiming payment for approved devices. Your plan manager will need evidence of approval before remitting payment for your order.

7. How long will it take to ship once I place an order for my participant?

At Assistive Tech we're one of the only providers nationally that keeps our products in stock for immediate dispatch. Once we have confirmation of payment the goods will ship within 1 business day.

8. I have other questions

If you have other questions or require assistance please get in touch with our friendly team via phone on 1300 088 222.